All products purchased via online store are sent via our salon. All products will be sent via Australia Post. All orders which are in stock will be dispatched within 2 business days of receiving confirmation of payment. Note, muk Haircare does not have control over, and makes no warranty in relation, to the performance of Australia Post which we use to deliver our goods. Your will receive a tracking number for your order.
What to do when you want to exchange or return a product
If you would like to return a product which is damaged, faulty or is the incorrect product ordered, please contact our customer service team within 14 days of receiving your delivery.
Please ensure you send through photos of the product and the invoice as well as a detailed description to info@
Once you have submitted your enquiry and have been given instructions and/or a return label, please pack your item up carefully with ample packaging in the post pack or box, so there are no damages on return. We are more than happy for you to use the same packaging you received your order in.
If you receive a return label from us, print this out and stick it to the front of your parcel (make sure you take the old one off if using the same box). Then drop it off at Australia Post and ask for a tracking number.
As soon as we receive the package back, we will contact you to process the return. or credit for a future purchase.
If you have changed your mind upon receiving your order, you must contact client services at info@
Please note: We ask that you select your products carefully as we are unable to facilitate refunds for change of mind returns that have been used and are not suitable for your hair.
If you have received a faulty and/or damaged product, please send through photos of the product and the invoice as well as a detailed description to info@
